Register and Use Web Accounts

An online account is your 'Personalised Space' on a website you use or where you shop.

Registering an Account

The first time you deal with a company website, it needs to know who you are.  This is called 'Registering on a website'. You only need to do this once.

Everytime you visit again, you'll be able to use your Account simply by entering your name 'Username' or email address - and unlocking it with your 'Password'


The password you choose when you register an account is your 'key' to get into the account.

It's what makes sure other people can't get into it without your permission
We look at what makes a good, secure password and what to do if you forget it.

My Profile

When you have registered on a website, you can always change or add to the details you gave when you registered.

We tell you where to look for your profile and how make the changes you want - including how to change your password.

Be Safe - Be Sure

You can't be too careful about this!  

Check our section on eSafety and Security

Good Passwords?

A good password is one YOU can remember but is very difficult for OTHERS to find out.

When you register on any website, you will be asked to give a password which you MUST remember to gain access when you login again.

Password Quality Features



Not long enough, an easy word to guess



8 letters long with a capital and numbers



Word with capitals, with a letter substituted by a number and a special character (=)

Ideally, you should have a different password for every account you have. If not, a hacker who knows your password could easily gain access to all your accounts with the same password.

Keep your passwords - somewhere safe

As you open more and more accounts it becomes increasingly difficult to remember all your passwords, so you will probably need a system to help you. As long as your system is private and safe you can use anything from a notepad, to your phone contact list, to an online password 'vault' (eg
Take care: don't lose this record of your passwords - or you will be locked out of everything!

What if I think someone else is using my account?

The most important thing you can do is to change your password if you are worried someone else may be using your account. There is usually no need to delete your account. Think of changing your password as changing the locks on your house.

You can change your password in the section 'Your Profile'

Usually your Profile shows at the top right corner of the website when you are logged in

Forgotten password or username?

Don't worry, help is usually on hand!

When you reach the login screen, the words  'Lost password?'  have a link to recover your password.  

You'll need to be able to use your email or receive a text on your phone at this time.

This is how it works:
  1. The website automatically sends your password to you by email when you type in your email address (or text if you give your mobile number)
  2. The website sends you an email that contains a link.
  3. You'll need to copy the number you receive (by email or text) back into the webpage. 
  4. The link will take you back to a page on the website, which asks you to enter a new password.
  5. NOTE: when you have used the code, you don't need to keep it. If you need another later, you'll receive a new one

Some sites use a slightly more complex technique:

  1. Half of your new password is shown on the screen for you: copy it down
  2. The second half is sent to you in an email.
  3. You have to join the two halves together when you login again.

Secret questions:  Websites sometimes ask you to answer 'secret questions' (such as your mother's maiden name) that you told them about when you first registered. You have to get these right, before you are allowed to go ahead to the next step.

My Profile

You can see the personal information you give to a website when you register by going to your Profile, after you have logged in.

Your Profile is usually at the top right corner of the website, marked 'My Profile' or 'My Account' Your profile on a web account

Once you have clicked on your Profile, you will be able to change your most of your details, including:

  • Password

  • Address

  • Email Options:  whether you want to receive marketing emails or not.

  • Card Payment details   if you have provided them.

  • Delete your account     If you want to Delete your account, Profile is the place to look.

The one thing you can't usually change is the Username or Email that gives your account its name.

Control email you receive

Shops and jobsites are notorious for sending email to promote their latest offers - very soon, your inbox can be stuffed full of email you haven't asked for and it's not always welcome!

So how can you control what people send you?

When you set up your account

  1. When you set up an account with a website (such as Universal Jobmatch), choose the option for email you want (usually near the end of the form) - a minute or two of attention to this detail will save you time and trouble later
  2. If you're getting more (or less!) email than you want from a website, login to the site, then visit your Profile. You can change your options for emails that a website send you in your Profile
  3. If you've got too much email in your inbox, you can
  •      delete messages you've already received
  •      set up a 'filter' to delete future messages from a sender

Choose to Unsubscribe

Mass email should have an unsubscribe message at the bottom of a marketing email message.  
Click this link in the email - and you should be deleted from future mailing.

Mark unwanted email as Junk     

As a last resort, you can mark a message as 'SPAM' or 'JUNK' - future messages will also go directly to your Junk folder.  
SPAM messages are usually deleted automatically within 30 days.

Be safe - Be Sure

Being Safe and Secure online is all about trust and managing risk in a sensible way.  

Can you be 100% risk free?
You'll never be 100% risk free online, just like the whole of life isn't risk free....
But you CAN manage risk by being sensible and recognising the signs. 
Find out more in our section 'eSafety and Security'.

More Learning for Work Courses