Website Maker

Quick guide to Universal Credit

Basic skills and information for new Universal Credit users

Find Universal Credit

Yes, you've got to be online to start with, but then what?   Check our simple guide to help you find the Universal Credit website on your laptop or mobile device

Understand accounts

Your Universal Credit account works like any other web account.   Find more details how to work with websites and Universal Credit on the Web Accounts page

Quick tour of Universal Credit

A visual guide to the different parts of your Universal Credit account with some pointers and tips about what you need to do

Using forms

The internet uses forms as the main way to communicate with a website.   On Universal Credit, you'll need to complete simple forms regularly to to keep up to date

Your Claimant Commitment

You need to understand that Universal Credit places requirements on you in order that you can continue to receive benefits.  Heres an outline of what that involves.

Simple Mobile 'App' 

Use this mobile  website as  a  guide to Universal Credit and lots of resources on the .Gov website (currently NOT available as a download - but you can bookmark it on your smartphone)

Get to Grips with Universal Credit

Get online and find Universal Credit

A quick tour of Universal Credit

About the Claimant Commitment

What is a claimant commitment?

The Claimant Commitment is a list of the responsibilities that you agree with uour Work Coach -  in return for receiving Universal Credit benefits. 
Your Claimant Commitment will include: 
  1. Your agreement about what to do to prepare for and look for work, or to increase your earnings if you are already working
  2. Your claim will be tailored to your own situation and circumstances, and reviewed and updated on an ongoing basis.
  3. How your Work Coach expects to support and challenge you to reach your potential. 
  4. The consequences of not meeting your commitment.

How you will prepare for work

These may include:

  • Creating a CV
  • Taking training courses or an employment programme
  • Work experience

Your search for work

  • Job searching: This is usually about 35 hours per week (roughly the same as a full time job) but your Work Coach might set you less hours if you have any disabilities or caring responsibilities. 
  • Volunteering: You can spend up to half of the time that you’re expected to look for work doing volunteering. If you volunteer more than 17.5 hours/week, the extra hours will not count towards your work search.
  • Be clear about any personal details that might make it difficult to do certain things to look for work. For example, if you have to pick your child up from school, you’ll be unable to attend a meeting at 3.30pm.

Your availability for work

The work availability requirement means that you must be willing to go to a job interview or start any paid work immediately.

If you’re already working some hours, you must be willing to take more hours or start better paid work if it becomes available to you. 

More Learning for Work Courses